Data Deletion

How to delete your data from RakshaLink.

Summary

RakshaLink is designed to keep most data on your device, not on our servers. Routine scam analysis runs on your phone, and private message content is not uploaded for cloud scanning. Redacted content leaves the device only when you explicitly submit optional feedback. Uninstalling the app deletes the bulk of your RakshaLink data automatically.

A small amount of data is stored on our backend (Google Cloud, India region) to enable Family Protection and Pro entitlement features. This page tells you exactly what's where, and how to delete it.

What data is stored, and where

Data Where How to delete
Scan history (which messages were flagged + risk level) On device Clear app data or uninstall
Spending transactions (auto-debits, subscriptions you track) On device (SQLCipher-encrypted) Clear app data or uninstall
App settings + preferences On device Clear app data or uninstall
Family group membership (group ID + your chosen display name) Backend Leave Family Group in-app (see Section A below)
Phone number (Family Pro coordinators only, with explicit consent) Backend (AES-256 encrypted) Delete in Settings → Family Protection (see Section B)
FCM push token (so the app can receive family alerts) Backend Uninstalling RakshaLink invalidates the token automatically
Pro entitlement state (active / expired) Backend Current fixed-term access expires automatically; email us for an associated-data request
Anonymous analytics (Firebase) — feature usage, crash reports Backend (pseudonymous device ID, no PII) Uninstall + reset Advertising ID in Android settings, or email us

A. Delete Family Protection data

If you joined or created a family group, follow these steps to delete that data from our backend.

1Open RakshaLink → Settings

Tap the gear icon on the dashboard, then scroll to Family Protection.

2Tap "Leave Family Group"

You'll see a confirmation dialog explaining what gets deleted. Confirm to proceed.

3What happens on the backend

  • Your member entry is removed from the family group within seconds.
  • If you were in only one group, your encrypted phone number (if you had enrolled it) is deleted immediately.
  • If you were a coordinator, the coordinator role transfers to the longest-tenured remaining member.
  • If you were the last member, the group itself is deleted within 24 hours by our nightly cleanup job.

Privacy guarantee

Family Protection is fully opt-in. We never auto-enroll you. Leaving a family group does not affect scam detection on your own device — that continues to run on-device.

B. Delete your phone number (Family Pro coordinators)

If you enrolled your phone number as a Family Pro coordinator (so family members can one-tap call you when they receive a scam alert), you can delete it independently of your family group membership.

1Open Settings → Family Protection

Inside RakshaLink, scroll to Phone for emergency calls.

2Tap "Delete my phone number"

A confirmation dialog warns you that family members will no longer be able to one-tap call you. Confirm to proceed.

3What happens on the backend

  • Your encrypted phone number is deleted from our Firestore database within seconds.
  • You remain a member of your family group(s) — only the phone-call affordance is removed.
  • You can re-enroll a phone number later if you change your mind.

C. Uninstall RakshaLink

Uninstalling the app deletes nearly all RakshaLink data tied to your device:

Important: Uninstalling does not automatically delete your backend Family Protection data. If you've joined a family group or enrolled a phone, follow Section A and Section B first, then uninstall.

If you've already uninstalled without leaving the group, contact us (Section E below) with your Firebase Installation ID or the email used at signup — we'll delete the backend record manually within 7 business days.

D. Manage Pro entitlement

RakshaLink's current one-year Pro purchase does not auto-renew. It ends automatically on the date shown in Settings, so there is no recurring charge to cancel. If your Google Play account still has a legacy auto-renewing RakshaLink plan, cancellation is handled by Google Play.

1Check your Pro end date

Open RakshaLink → Settings. A current fixed-term purchase expires on the displayed date.

2For a legacy subscription, open Google Play

Use the purchasing account, then open Profile → Payments & subscriptions → Subscriptions. If RakshaLink appears as active and auto-renewing, you can cancel it there.

3Request associated-data deletion

  • RakshaLink keeps minimal entitlement state so the app can validate paid access.
  • Email support@rakshalink.in to request deletion of data associated with that entitlement. Removing it before expiry may end Pro access.
  • Google Play controls its own purchase records and applicable transaction retention.

E. Email request (for cases where in-app deletion isn't possible)

If you can't access the in-app flows (e.g., you've already uninstalled, or you're locked out for some reason), email us:

📧 support@rakshalink.in

Use the subject line "Data Deletion Request" and include:

  • Your Firebase Installation ID (if you still have the app — Settings → About → long-press version line)
  • OR the family group invite code you used (if you know it)
  • OR the Play Store account email used for any Pro purchase

We delete the requested data within 7 business days and email you a confirmation. We do not require you to send sensitive identifiers like Aadhaar, PAN, or full phone numbers.

Your rights under DPDP Act 2023

The Indian Digital Personal Data Protection Act 2023 gives you these rights, and RakshaLink supports each of them:

Our full Privacy Policy details what data we collect, why, and how it's protected.

Automatic retention limits (what gets deleted without you asking)

Data Auto-deletes after
Family group membership Retained for the life of the group. Deleted when you leave (Settings → Family Protection → Leave group)
Encrypted coordinator phone number Deleted immediately when you leave your last group or transfer the coordinator role to another member
Family tip activity logs (rate-limit metadata, no content) 24 hours
FCM push token Invalidated when the app is uninstalled (handled by Android)
Scam alert metadata (category + timestamp, not content) 30-minute per-category cooldown window; full audit record retained 14 days, then auto-deleted